Hakaru Ishiwara
Republic Military School
Minmatar Republic
17
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Posted - 2011.10.16 21:01:00 -
[1] - Quote
@ Hilmar: Thanks for the candid communication, but this is way late in the game.
For over four years, EVE Online has been my primary MMO computer gaming environment, but no longer. CCP has lost most credibility in my eyes as a viable long-term entertainment service provider. Specifically, CCP has demonstrated, through its actions, that it is mostly unwilling to consider reasonable customer input and communications as valid. Furthermore, CCP has demonstrated through the NEX store that spaceships are NOT a part of its strategic revenue model moving forward. This essentially signs the death sentence for continued and long-term investment in spaceship-based game-play.
Certainly, I read your apology letter from start to finish. I read about the proposed near-term investment in spaceships. All of those line items are nice, but this stuff is too little and too late. Your customers have been asking for these things for YEARS.
CCP needs to demonstrate true commitment in the form of brilliant deliverables that are OWNED by a team of designers, developers and quality assurance personnel who iterate and follow up on that project over the course of time. Long-term project ownership and executive-level commitment to that which is sold to subscribers are phenomenal selling points for your long-term subscribers. And it makes good business sense to promote continuity in personnel involved with a given project.
And then there is this:
Hilmar wrote:Though the introduction was clearly flawed, our plans for virtual goods are intended to make your playing experience better, not to disrupt it. From a strategic perspective, we had to take these first steps because monthly subscriptions are increasingly becoming a thing of the past. The culture of online gaming is changing, just as the notion of digital ownership did with music. If we donGÇÖt evolve our technology, our game design and our revenue model, then we risk obsolescence, and we just canGÇÖt allow that to happen to EVE or to our community.
Some very well-put words from Aiko Intaki above.
What is CCPGÇÖs strategic model, moving forward?
More importantly, how do I, as a long-term customer, with a strong interest in the science fiction, space-based aspects of the EVE Online service, fit into that strategy?
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